More than fashion. A statement.
With RECOVER, we are taking a stand against the throwaway mentality. Your WE•TRST pieces are more than clothing - they are an expression of identity and conscious style. And when they show signs of wear, it doesn't mean the end, but a new beginning.
How does the repair work?
Make the following considerations beforehand:
- Can I still repair my clothing?
- Can I perhaps even do it myself? YouTube can help you with that.
- Do you need professional assistance?
- Is there a local business near you that could help you?
No? Then we are happy to assist you.
Please read our instructions carefully and follow them.
Send us the following information to order@we-trst.com:
- Contact details (your full name, address, and phone number)
- Item details (product type, color, size)
- Description and indication of where the damaged/defective area is located
- A photo clearly showing the damaged/defective area
- A copy of the purchase confirmation or invoice (if you still have it)
Once we have received the information listed above, we will discuss your case with our experts. They will find the best possible solution for you. However, we cannot promise the outcome at this stage.
Important!
You will hear from us in any case. If we can assist you, we will send you the necessary documents for the repair process. Please do not send your product to us until you have received a response from us.
Note: The mentioned information is essential to process repairs and returns.
If the item can be repaired, please send it to us. Make sure the item is clean and washed, as dirty items will not be accepted.
If it turns out that your item can no longer be repaired, we will offer you an alternative solution.
RECOVER stands for responsibility
We want our products to keep up with you—no matter what you do. And if things ever get too intense, there’s RECOVER. So you can continue relying on our products for even longer.
