FAQ – Frequently Asked Questions
General
What is WE•TRST?
WE•TRST is an independent fashion label from Switzerland. We design expressive pieces for people who see fashion as a form of self-expression. Our collections stand for exclusive designs, high-quality materials, and responsible production in Europe.
Where are WE•TRST products manufactured?
All WE•TRST products are manufactured in Europe. We work exclusively with selected production partners who guarantee fair working conditions, short supply chains, and high quality standards.
What materials does WE•TRST use?
We use high-quality fabrics such as organic cotton and selected blended fabrics with a long lifespan. The focus is on quality, comfort, and sustainability – without compromising on design.
How do WE•TRST sizes fit?
Our pieces are generally cut in a regular fit to oversized style. You will find a detailed size chart on each product page. If you are between two sizes, we recommend the more relaxed fit.
How can I contact customer service?
You can reach us anytime via the contact form on the website or by email. We usually reply within 24–72 hours .
Is WE•TRST sustainable?
Sustainability is not a trend for us, but a responsibility. We focus on European production, durable materials, and deliberately limited collections to avoid overproduction.
Drops – new collections
Are there any limited edition drops?
Yes. WE•TRST works with limited drops and capsule collections. Many products are only available for a short time or in limited quantities. Once a piece is sold out, it is usually not reproduced.
How do I find out about new drops?
Subscribe to our newsletter or follow us on social media. This way you'll get early access to new releases, events and exclusive announcements.
Are gift vouchers available?
Yes. WE•TRST gift vouchers are available digitally and are ideal as a gift for upcoming drops or limited edition pieces.
Shipping, returns & exchanges
How long does shipping take?
Within Switzerland, delivery usually takes 2–5 business days. Deliveries abroad may take a little longer, depending on the destination. You will receive a shipping confirmation as soon as your order has been shipped.
Which countries does WE•TRST deliver to?
We deliver worldwide. The available shipping options will be displayed during checkout.
How much are the shipping costs?
Shipping costs are clearly displayed at checkout and depend on the delivery country and shipping method. Deliveries within Switzerland are free of charge.
Can I return my order?
Yes. You can return unworn and undamaged items to us within 14 days of receipt. You can find the exact return conditions in our refund policy.
How does a return work?
Please send us a short message via the contact form or by email before returning the item. We will then send you all the necessary information for the return.
When will I receive my refund?
After receipt and inspection of the return, the refund will be processed within 5-10 working days via the originally used payment method.
Which payment methods are accepted?
We accept common payment methods such as credit card, TWINT, and other local payment providers. All payments are SSL-encrypted and secure.
FAQ & Service – Everything you need to know about WE•TRST
On this page, you will find answers to the most frequently asked questions about WE•TRST, our products, the ordering process, shipping, returns, and our approach to quality and responsibility.
WE•TRST is an independent fashion label from Switzerland that focuses on limited drops, high-quality materials, and European production. Our collections are aimed at people who see fashion not as a trend, but as an expression of identity.
The following questions and answers will help you find all the relevant information quickly and transparently – from sizes and fits to delivery times, sustainability, and payment methods. At the same time, this page serves as a central point of contact for service issues relating to your purchase at WE•TRST.
If you cannot find the answer you are looking for here, our customer service team is always available to help.
